Turn off "Silent Mode" in Norton while troubleshooting the connection, otherwise you won't see the pop-ups telling you it blocked the access.
I use Chrome Remote Desktop to access my home PC from my work laptop. I’ve been a long-time Norton 360 subscriber. Here is the honest truth about running both together. chrome remote desktop and norton security
Works flawlessly, but you must tweak Norton’s settings first. Rating: 4/5 Turn off "Silent Mode" in Norton while troubleshooting
5 stars for Chrome Remote Desktop. 4 stars for Norton because they don't auto-detect this legitimate software during setup. If you are willing to spend 2 minutes adding an exception rule, this is the most secure remote setup you can get. chrome remote desktop and norton security