The MedStar Sitel model focuses on . Instead of just measuring "call length," agents are trained to handle complex medical terminology, HIPAA compliance, and genuine compassion.
In today’s healthcare landscape, clinical excellence is only half the battle. The other half is accessibility . MedStar Health has partnered with Foundever (formerly Sitel Group) to ensure that patients aren't left on hold or stuck in automated phone trees. Here is a look at how this collaboration is quietly revolutionizing patient support. medstar sitel
If you have recently called a MedStar facility and spoke to someone who seemed to have your full medical history at their fingertips, you were likely speaking to a Sitel agent using an integrated Electronic Health Record (EHR) system. The MedStar Sitel model focuses on
This isn't a generic call center. It is a dedicated extension of the MedStar care team. The other half is accessibility
Are you a MedStar patient? Have you noticed a difference in call wait times lately? Let us know in the comments below. This post is for informational purposes based on industry standard practices. Please verify specific MedStar patient access policies directly with MedStar Health or Foundever.
