The Adventures Of Tom Xxxl Access

Complaints dropped by 85%. Cost: $200 and a weekend.

Tom’s first assignment was the Shipping Department. Every day, a mountain of paper forms—requests, approvals, duplicates—grew on Ms. Crabapple’s desk. By Thursday, she couldn’t find her coffee mug. By Friday, she had declared “thermonuclear war on filing cabinets.” the adventures of tom xxxl

Tom never became a vice president. He never wrote a bestselling book. But in five years, he saved his company over $12 million without a single layoff or a single new machine. He just asked smaller questions: Why do we do this? What if we stopped? What’s really in the way? Complaints dropped by 85%