Lukas felt his perfect audit crumbling. “No,” he said quietly. “I thank her.”
Lukas flipped to a binder. “Step 4: If no fault found, return to customer with ‘No Trouble Found’ code. Close ticket within 48 hours.” vda 6.2 certification
Lukas failed the certification. Not because his factory was dirty or his documents were missing, but because he had automated the human out of quality. Lukas felt his perfect audit crumbling