Before you panic, know that help is available. Ivy Tech’s learning platform (IvyLearn, powered by Canvas) has a robust support system. Here is your go-to guide for where to click and who to call when tech trouble strikes.
| | Who to contact? | Best method | | :--- | :--- | :--- | | "I can't submit my paper" / Video won't play | IvyLearn 24/7 Support (via Help button) | Live Chat | | "I forgot my password" / Can't log in | Ivy Tech Support Center | Call 1-888-489-5463 | | "The quiz question is wrong" / Content missing | Your Professor | IvyLearn Inbox | | "My campus lab computer is frozen" | Campus IT Desk | Walk-in or local phone line | where can you go for technical assistance with ivylearn?
Always save your work in a Word doc or Google Doc first, then paste it into IvyLearn. That way, if the platform times out, your work isn’t lost. Need immediate help? Log into IvyLearn right now, scroll down the left menu, and click Help . A technician is waiting. Before you panic, know that help is available
Before you contact support, take a screenshot of the error message or a screen recording of what’s happening. Then, when you open the chat, type: "I need help. I am trying to [submit a quiz / upload a file], and I get error code [X]." This cuts troubleshooting time in half. | | Who to contact
Stuck on IvyLearn? Here’s Where to Go for Technical Assistance
You might have scrolled past it a hundred times. Inside IvyLearn, look at the left-hand global navigation menu . At the very bottom, above your name, you’ll see a “Help” link.
We’ve all been there: It’s 11:00 PM, your assignment is due at midnight, and IvyLearn won’t load your quiz. Or maybe you can’t find your course, or the video player keeps buffering.
