He was stuck. Old Office wouldn’t leave, and new Office wouldn’t arrive. His invoices were piling up.
Leo hesitated but tried. He was met with “Folder in use” and “You need permission from TrustedInstaller.” Gary smirked. “Time for a ‘Windows Office Removal Tool’—a third-party scrubber.”
Leo called Tech Support Tina. She sighed. “You used a rogue uninstaller. Half the ‘free removal tools’ are malware or broken. Let me show you the real Windows Office Removal Tool—the one Microsoft provides.”
So Leo did what anyone would do. He went to . He clicked “Uninstall” on Microsoft Office. The progress bar spun... and stopped. He rebooted. He tried again. “Uninstall failed. Contact your system administrator.”
Leo’s old laptop was crying for help. He had just bought a new PC for his coffee shop’s accounting, pre-installed with Microsoft Office 2021. But Leo wanted to use his new company subscription to Microsoft 365 Business. Every time he tried to install the new version, he got the same error: “We found a problem. Uninstall the previous version first.”